Support Team Leader

This is a fully remote position, open to applicants in Italy.

📋 Description

• Guarantee the high reliability of microservices operating in OpenShift / Kubernetes environments.

• Lead and manage a technical team of 3–4 engineers to ensure operational excellence.

• Oversee incident resolution and ticketing processes using ServiceNow.

• Collaborate with development teams to enhance performance optimization and tuning.

• Design, configure, and maintain monitoring dashboards (Grafana, Prometheus, etc.).

• Work with the Service Control Room to uphold effective alerting and response protocols.

• Supervise the release processes for new features, hotfixes, and updates in production.

⛳️ Requirements

• Demonstrated experience in Application Maintenance Services (AMS): at least 2 years.

• Comprehensive knowledge of OpenShift / Kubernetes and microservices in cloud-native environments.

• Capability to lead a team of 3–4 people both technically and operationally.

• Experience in release management, monitoring, and incident resolution.

• Outstanding communication and cross-functional coordination abilities.

• Strong initiative, operational autonomy, and a results-driven mindset.

• Proficiency in Italian.

• Monitoring & Observability tools: Grafana, Prometheus.

• Cloud/DevOps technologies: OpenShift, GitLab, Jenkins.

• Ticketing & ITSM tool: ServiceNow.

• Nice to Have:

• Degree in Computer Engineering, Computer Science, or a related field.

• Data & Messaging technologies: Kafka, MongoDB, Ignite.

• Monitoring & Observability tools: Kibana, Jaeger, Datadog, OpenTelemetry.

🏝️ Benefits

• Flexible remote or hybrid work options in our offices located in Milan, Turin, Padua, Bologna, Catania, and Rende.

• Genuine work-life balance.

• Flexible working hours without time tracking or badges: we trust our employees to manage their time and focus on results.

• Agile Nomads Experience: a chance to work abroad for 2 weeks.

• Annual training budget of €1,000 and 12 hours per month dedicated to your learning and development.

• Clearly defined career path with expectations and salary benchmarks for each level.

• Opportunities to attend international conferences, with additional funding for travel and accommodation.

• Buddy support during your first week to facilitate your onboarding.

• Dedicated coaching to support your growth through regular 1:1 meetings, assisting you in selecting experiences that align with your aspirations.

• Psychological support: 5 sessions fully covered by the company, with an option for continued therapy at a reduced rate, plus mental health webinars with Unobravo.

• Meal vouchers.

• Health insurance.

• Referral bonuses for bringing in talented individuals.

• Company prizes.

• Extended parental leave, with an additional 15 days fully paid by the company.

• Paid leave for children's illnesses and extra support beyond standard policies.

• Childcare assistance: vouchers for daycare and babysitting services.

• Welcome pack with all necessary equipment for your work.

• Corporate benefits portal offering discounts on travel, fashion, technology, and more.

• Inclusive workplace environment where you can genuinely be yourself, supported by our certifications in Gender Equality, Diversity & Inclusion, and SA8000, reflecting our commitment to ethical and responsible working conditions.