Support Team Lead

This is a fully remote position, open to applicants in Italy.

📋 Description

• Oversee team activities, priorities, and task ownership to ensure effective delivery.

• Assist in troubleshooting, incident resolution, and escalations across microservices and distributed systems.

• Enhance and maintain the reliability and performance of applications operating on OpenShift.

• Contribute to monitoring, observability, alerting, and actions for improvement following incidents.

• Recognize opportunities to automate repetitive tasks and streamline operational processes.

• Collaborate with customers and technical stakeholders to comprehend priorities and business impact.

• Foster accountability, collaboration, and engineering best practices within the team.

⛳️ Requirements

• Minimum of 2 years of experience in SRE, Application Maintenance, production support, DevOps, or related operational roles.

• Practical experience with OpenShift in production settings.

• Solid understanding of distributed systems, microservice architectures, and Kafka.

• Familiarity with monitoring, troubleshooting, and incident management methodologies.

• Hands-on experience with at least one observability tool, such as Grafana, Prometheus, OpenTelemetry, or a similar platform.

• Experience in coordinating technical activities, operational initiatives, or small teams.

• Capability to manage priorities independently and drive tasks to completion.

• Strong analytical, problem-solving, and communication abilities.

• A proactive approach focused on automation, reliability, and continuous improvement.

• Proficiency in Italian and professional working proficiency in English.

🏝️ Benefits

• Emphasis on Work & Flexibility

• Full remote or hybrid working options available in our offices: Milan, Turin, Padua, Bologna, Catania, and Rende;

• Genuine work-life balance;

• Flexible working hours with no time tracking or badges: we trust individuals to manage their time and focus on results;

• Agile Nomads Experience: opportunity to work abroad for 2 weeks.

• Emphasis on Growth & Development

• Training budget of €1,000 per year and 12 hours per month fully dedicated to your learning and growth;

• Structured career path with defined expectations and salary for each level;

• Opportunity to attend international conferences, with added support for travel and accommodation;

• Onboarding support during your initial week;

• Dedicated coaching throughout your development.

• Emphasis on Well-being

• Stimulating environment focusing on both professional and personal development;

• Psychological support: 5 sessions fully covered by the company, with the option to continue therapy at a reduced rate, and mental health webinars with Unobravo.

• Emphasis on Benefits & Financial Support

• Meal vouchers;

• Health insurance;

• Referral bonus for bringing in equally talented individuals;

• Company prizes.

• Emphasis on Family & Life

• Extended parental leave, including an additional 15 days fully paid by the company;

• Paid leave for children’s illnesses and additional support beyond standard policies;

• Childcare support in the form of vouchers for daycare and babysitting services;

• Inclusive policies that support all types of families.

• Emphasis on Perks & Tools

• Welcome pack containing all the necessary equipment to work;

• Corporate benefits portal offering discounts on travel, fashion, technology, and more.

• Emphasis on Company & Culture

• Turnover rate of 8.29% (below the market average), achieved through clear career paths, ongoing feedback, and genuine attention to individual growth;

• Inclusive environment where you can truly be yourself, supported by our certifications in Gender Equality, Diversity & Inclusion, and SA8000, reflecting our commitment to ethical and responsible working conditions;

• Company rated 4.8/5 for employee satisfaction on Glassdoor;

• Certified as a Great Place to Work three consecutive times.