Support Specialist, US ET Hours

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver friendly and solution-oriented assistance to our gaming community through Intercom, our support platform.

• Resolve technical issues concerning game assists, game compatibility, and platform features.

• Work in tandem with our testing team to validate and replicate technical issues reported by users.

• Develop and update support documentation within our knowledge base.

• Collect and disseminate user feedback to enhance our products and services.

• Recognize gaps in user experience and propose potential enhancements based on support interactions.

• Maintain response times and quality metrics while providing personalized support.

• Recognize and escalate intricate technical issues or emerging trends.

⛳️ Requirements

• An active PC gamer with a comprehensive understanding of gaming culture and mechanics.

• Proficient technical troubleshooting skills and a knack for problem-solving.

• Exceptional written and verbal communication abilities in English.

• Experience in delivering customer support through email, chat, or community platforms.

• Capability to convey technical concepts in layman's terms.

• Strong attention to detail coupled with solid documentation skills.

• Self-driven with outstanding time management skills.

• Reliable high-speed internet connection.

• Bonus Points

• Familiarity with Wand or similar modding platforms.

• Knowledge of common gaming issues and troubleshooting techniques.

• Experience with support ticket systems and knowledge bases.

🏝️ Benefits

• Competitive compensation.

• A flexible work environment that accommodates your gaming schedule.

• An opportunity to be part of a dedicated community of gamers and creators.