Support Specialist, Tru-D

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical support and implementation services for Tru-D clients.

• Serve as the primary point of contact post-sale for both new and existing Tru-D customers.

• Propel the success of the customer’s disinfection program while fostering relationships with Tru-D operators and managers.

• Identify, manage, mitigate, and escalate service-related issues.

• Carry out repairs, troubleshooting, and system upgrades.

• Conduct annual preventative maintenance service visits.

• Offer training to both new and existing accounts on the operation of Tru-D devices and associated software.

• Track client performance using internal Tru-D software tools and dashboards.

• Assist in quality investigations to identify root causes and provide solutions.

⛳️ Requirements

• An associate's or bachelor’s degree is preferred.

• Must obtain necessary hospital credentialing as required.

• Proficient computer skills, including knowledge of Microsoft Office Suite and basic familiarity with salesforce.com, are preferred.

• Previous customer service experience is required.

• Knowledge of the healthcare industry is preferred.

• Experience in technical support is preferred.

• Dependable in terms of efficiency, accuracy, and attention to detail.

• Possess strong organizational and interpersonal skills.

• Ability to learn swiftly and handle multiple tasks simultaneously.

• Strong analytical and problem-solving abilities.

• Highly motivated, capable of working independently while also collaborating effectively within a team setting.

• Demonstrate a sense of urgency with an ability to prioritize and apply critical thinking for timely decision-making.

• Preferred knowledge in mechanical or electrical fields.

🏝️ Benefits

• Medical, behavioral, and prescription drug coverage.

• Health Savings Account (HSA).

• Dental coverage.

• Vision coverage.

• 401(k) savings plan with company matching and profit-sharing.

• Basic and supplemental Life and AD&D insurance.

• Flexible Spending Accounts (FSAs).

• Short and long-term disability coverage.

• Employee Assistance Program (EAP).

• Health Advocacy Program.

• Legal services, critical illness coverage, hospital indemnity, accident coverage, ID theft and fraud protection, pet insurance, and employee discounts.

• Sick and safe leave.

• Vacation time.

• Company holidays and floating holidays.

• Paid parental leave.

• Summer working hours.

• Flexible work arrangements and hours.

• Monthly car allowance and mileage reimbursement.