Support Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Delivering timely and professional customer support: You will manage a significant volume of phone calls, emails, and chats from Order.co customers and vendors.

• Troubleshooting and resolving issues: You will apply your problem-solving abilities to identify and address customer concerns.

• Effective communication: Strong communication skills are essential for interacting with customers in a clear, concise, and empathetic manner.

• Setting customer expectations: It's crucial to establish realistic expectations for customers regarding the timelines for issue resolution.

• Documenting and monitoring customer interactions: Maintaining accurate records is vital for ensuring continuity and facilitating effective follow-up.

• Collaborating with internal teams: As a Support Specialist I, you will closely collaborate with other departments within Order.co.

• Promoting continuous improvement in customer support processes: We foster a culture of learning and enhancement.

⛳️ Requirements

• A minimum of 1 year of customer support or related experience, particularly in a SaaS, e-commerce, or startup setting.

• Familiarity with CRMs such as Zendesk.

🏝️ Benefits

• Comprehensive medical, dental, vision, and wellness benefits.

• Flexible time off policies.

• Employer-sponsored 401(k) with matching contributions.