Support Specialist — Accounting & Operations

This is a fully remote position, open to applicants in France.

📋 Description

• You will establish yourself as a subject-matter and platform authority, acting as the main point of contact for our clientele.

• You will engage with users daily to gain insights into the challenges they face.

• Your objective is to provide solutions or answers following your investigation, or escalate issues when necessary.

• You will assist company accountants and accounting firms in importing their data into Pennylane to streamline their migration process.

• You will participate in the Pennylane Academy, continually enhancing your knowledge of the product.

• You will address accounting-related inquiries and assess tickets based on your understanding of accounting principles.

• You will start managing increasingly intricate customer requests.

• You will become a product expert to identify improvement opportunities and lead relevant projects.

⛳️ Requirements

• A background in accounting (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master's in CCA, or Bachelor's in Administration and Accounting).

• A minimum of 3 years of experience in an accounting firm (preferably having navigated at least three fiscal periods).

• Experience working directly with company leadership is advantageous (e.g., in-house advisory).

• A passion for innovative work tools and emerging technologies.

• Self-sufficiency and the capability to independently resolve issues and find solutions.

• Familiarity with the Pennylane tool is a plus.

• Proficient in English at a professional level.

• Excellent written communication skills and the ability to engage with users in a clear and educational manner.

• Capability to comprehend and fulfill client needs, ensuring outstanding service and fostering strong client relationships.

• Ability to work autonomously as well as collaboratively within a team.

• Adaptability to the rapid changes in the tool.

• Eagerness to learn and stay informed about product advancements.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers provided (Swile card).

• An additional 6 to 12 RTT days on top of 5 weeks of paid vacation.

• Opportunity to enhance your English skills through Busuu.

• A dedicated monthly budget for all Pennylaners to facilitate remote work or coworking space usage.

• Convenient access to our offices, situated just minutes from Saint-Lazare in the center of Paris.

• Allocation of BSPCE (stock options).

• Access to 8,000 gyms nationwide and over 300 wellness activities via our partner Gymlib.

• Provision of a Mac.

• We engage in various sports together and prioritize regular company events, such as Tech Days (which unite remote Pennylaners every three months) and our annual company retreat, fostering strong team cohesion.