Support Services Analyst – Lending

This is a fully remote position, open to applicants in Canada.

📋 Description

• Offer technical guidance and support to advisory staff for moderate to intricate loan cases.

• Aid Support Services Specialists in crafting and executing procedures in line with established policies.

• Collaborate as a team to fulfill additional responsibilities as needed.

• Employ digital solutions to enhance efficiency, streamline members' banking experiences, and improve overall member satisfaction.

• Provide assistance to both staff and members in lending and service administration.

• Facilitate the implementation and upkeep of departmental programs, products, and procedures.

• Ensure that all activities adhere to credit union policies and procedures.

⛳️ Requirements

• At least 1 year of formal education or its equivalent.

• 1–3 years of relevant job experience or a comparable combination of education and experience.

• Proficient in Microsoft O365, workflows, and file management.

• Excellent communication skills with the capability to connect well with members and colleagues.

• Proven dedication to ongoing education and personal growth.

• Detail-oriented with an awareness of risk factors.

• Skilled in digital literacy, encompassing critical thinking, problem-solving, and navigation through digital solutions.

• Comfortable using Microsoft 365 applications, including Excel, Teams, Viva, Power Automate, and PowerBI.

• Willingness to travel regionally as needed.

🏝️ Benefits

• 7% employer-matched pension plan.

• Extended health benefits.

• Employee and family assistance program.

• Staff loan rate.

• Benefits commence on Day 1 of employment with no waiting period.