Support Services Analyst

📋 Description

• Deliver exceptional and prompt assistance to Amplify customers through incoming calls, emails, voicemails, and chat interactions across various platforms and systems.

• Utilize effective questioning methods and a keen eye for detail to confirm the customer’s issue and provide a precise, timely resolution with empathy.

• Generate and monitor support tickets for each concern with a high degree of detail.

• Successfully handle a substantial volume of support tickets.

• Investigate solutions to customer inquiries and challenges using Amplify’s Knowledge Base.

• Oversee a small team of contracted agents during peak onboarding periods.

⛳️ Requirements

• High school diploma or its equivalent.

• At least 1 year of experience utilizing Google Suite products.

• Minimum of 1 year of experience in the Customer Service sector.

🏝️ Benefits

• 401(k) plan.

• Competitive health insurance and mental health benefits.

• Basic life insurance.

• Paid time off.

• Parental leave.

• Access to top-tier development programs.