Support Service Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Provide assistance to residents, consumers, and vendors through telephone, email, and online communication inquiries.

• Deliver timely and professional solutions-based service.

• Address service inquiries, account questions, scheduling needs, and other general requests.

• Ensure a positive customer experience by communicating clearly and transparently, referring complex issues to the appropriate departments for resolution.

• Coordinate and monitor service requests from initiation to completion.

• Schedule appointments and keep residents and property teams informed.

• Ensure prompt follow-up by collaborating with internal departments and service suppliers; maintain records of service history and outstanding requests.

• Support business processes aimed at improving service delivery and resident satisfaction.

• Keep accurate records of residents, vendors, and services to ensure corporate systems are current.

• Conduct data entry, manage records, and provide administrative support.

• Handle reporting and record-keeping related to support activities.

• Adhere to company policies, practices, and data privacy standards.

• Collaborate with property management teams and other internal departments.

• Engage in team meetings, training, and professional development opportunities.

• Identify opportunities for process improvement and enhanced service quality.

• Contribute to fostering a collaborative and service-oriented culture in the workplace.

⛳️ Requirements

• GED or high school diploma or equivalent.

• At least one year of experience in customer service, administrative support, resident services, operations support, scheduling, or a related field.

• Exceptional written and verbal communication skills.

• Strong organizational and time management abilities.

• Excellent organizational and multitasking capabilities.

• Keen attention to detail and a commitment to accuracy.

• Proficiency in Microsoft Office Suite, Google Workspace, and web-based business applications.

• A reliable high-speed internet connection and a dedicated workspace.

• Independent, self-motivated, and capable of connecting with a remote team.

• Preferred: Associate's or Bachelor's degree. Experience in property management, multi-family housing, resident services, hospitality, customer assistance, or other relevant industries.

• Familiarity with CRM, ticketing, property management, or customer service software.

• Experience collaborating with remote or distributed teams.

• Strong dispute resolution and problem-solving skills.

🏝️ Benefits

• Medical, Dental & Vision Insurance

• 401(k) business match retirement plan

• Vacations & Time Off

• EAP, Employee Assistance Program

• Professional Development Reimbursement

• Opportunities for training and career advancement at all times.

• Staff health & wellness services

• Collaborative and inclusive work environment