Bilingual Support Representative – Seasonal

This is a fully remote position, open to applicants in Florida, +5 more states.

📋 Description

• Engage with insurance agents nationwide by handling incoming calls throughout your day.

• Acquire knowledge about the ACA enrollment process to assist agents in utilizing our platform for enrolling their clients in insurance coverage.

• Aid agents in troubleshooting platform issues and provide answers to inquiries regarding applications and referrals.

• Adhere to support protocols while delivering attentive service, striking a balance between efficiency and empathy during each call.

• Assist with additional related tasks as required.

⛳️ Requirements

• Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia is necessary.

• Proficiency in both spoken and written Spanish.

• Prior experience in customer service is essential.

• A minimum of 3 years of combined education, work, or volunteer experience.

• Strong teamwork and multitasking skills, with the ability to excel in environments that promote open communication and constructive feedback.

• A dedicated workspace for remote work that accommodates a desktop monitor and additional provided equipment.

• A workspace that is free from background noise and distractions to ensure information privacy.

• Reliable home internet connection with download speeds exceeding 128Mbps.

🏝️ Benefits

• Fully remote employment opportunity.

• Provision of computer and equipment for the duration of the position.

• Monthly internet stipend included.

• Paid training provided.

• Opportunities for overtime are available.

• Competitive compensation package at a rapidly growing, profitable company.

• Comprehensive benefits package including health, vision, and dental coverage for you, your spouse, and dependents.

• HSA/FSA options with applicable contribution limits.

• Monthly grocery stipend and reimbursement for home internet expenses.

• 401K plan with a matching contribution after a grace period.

• Life and Accidental Death & Dismemberment (AD&D) coverage.

• Disability insurance options (Short and Long Term) available.

• Parental leave offered.

• Four (4) weeks of paid vacation in addition to paid holidays.

• Home office budget for remote team members.

• Mental health and wellness support programs through a partner network.