This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist customers of a prestigious global luxury retail brand by providing enhanced, relationship-focused experiences.

• Offer expert advice on products and fragrances tailored to mood, personality, and specific occasions.

• Anticipate customer requirements and proactively present thoughtful solutions throughout their interaction.

• Keep precise and comprehensive records of customer engagements using CRM and service tools.

• Recognize opportunities to enhance the customer journey and communicate insights to leadership.

• Play an active role in a collaborative, high-performing team environment while also working independently when necessary.

⛳️ Requirements

• Minimum of 1 year experience in customer service, luxury retail, sales, or personalized client assistance.

• Strong familiarity with CRM systems and digital customer service tools.

• Proficient in English, as interactions will be with global customers and colleagues primarily speaking the language.

• High school diploma or equivalent qualification.

• Comfortable in assisting customers and addressing their requests over the phone.

• Proficient in computer use.

🏝️ Benefits

• Supportive of your career progression and professional growth.

• An inclusive culture and community-oriented organization that encourages giving back.

• A global team of curious lifelong learners guided by our organizational values.

• Comprehensive benefits package based on your role, which may include PTO, tuition reimbursement, and health and wellness incentives.