Customer Experience Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise and lead a team of customer support specialists.

• Take ownership of performance metrics, response times, and overall service excellence.

• Mentor and develop the team as the support function expands.

• Address escalations as necessary.

• Create and enhance processes that cater to a rapidly expanding customer base.

⛳️ Requirements

• Minimum of 2 years of experience in managing or leading a team.

• Experience in the payroll industry.

• Proven background as an individual contributor prior to transitioning into management.

• Strong understanding of support performance metrics and team operations.

• Bonus: experience from a similar payroll or HR-tech organization.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.