Senior B2B Customer Service Representative

This is a fully remote position, open to applicants in Connecticut, +2 more states.

📋 Description

• Serve as a point of contact for sales personnel, distributors, and service staff to ensure customer expectations are met and exceeded.

• Maintain a high standard of professionalism in customer service, including managing call escalations.

• Demonstrate the ability to analyze data and present findings effectively.

• Oversee all customer inquiries—via calls, emails, web, and fax—professionally to guarantee satisfaction while consistently achieving Stanley Black & Decker’s Key Performance Indicators (KPIs).

• Continuously enhance and manage the flow of customer communications regarding promotions and product information.

⛳️ Requirements

• 1 to 2+ years of experience in customer service, preferably in a call center setting.

• High School Diploma or its equivalent is required.

• Proficient in SAP and Salesforce.

• Skilled in Microsoft Office.

• Ability to interpret Key Performance Indicators (KPIs).

• Willingness to support new team members and colleagues, including training opportunities.

• Strong attention to detail.

• Excellent communication skills.

🏝️ Benefits

• Medical, dental, life, vision, and disability insurance.

• 401(k) retirement plan.

• Employee Stock Purchase Plan.

• Paid time off.

• Tuition reimbursement.

• Discounts on Stanley Black & Decker tools and other partner programs.