Support Manager – South America

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee a global Support team dedicated to maintaining the quality, accuracy, and promptness of our live esports data streams.

• Lead a diverse team of professionals operating 24/7 across various regions.

• Develop processes that promote sustainable scaling and enhance collaboration across teams.

• Serve as a primary point of escalation during critical operational situations.

• Foster a culture that encourages clarity, accountability, and teamwork.

⛳️ Requirements

• Previous experience in managing a remote international team of 5-10 individuals with a background in live support.

• A customer-focused service orientation.

• Strong problem-solving abilities and meticulous attention to detail.

• Proficient communication and teamwork skills.

• Capability to thrive in a dynamic startup environment.

• Familiarity with competitive gaming and well-known esports titles (CS2, DotA, League of Legends, Valorant, Rainbow 6 Siege) is a plus.

🏝️ Benefits

• Flexible working arrangements.

• Support for mental health.

• Company-wide and team-specific events.

• Opportunities for work-related travel, including travel insurance.

• Budget for training and professional development.