APD Claims Manager, Courier Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Flexibility is essential, as you will need to transition from claims handling to providing coaching and feedback.

• An agile mindset is required, with the ability to shift focus at a moment's notice.

• You should consistently demonstrate dependability in meeting or surpassing goals while overcoming challenges.

• Implement and uphold best practices for claims management, which includes claim intake, investigation, evaluation, settlement, and recovery.

• Ensure alignment with client and customer expectations throughout the claims process.

• Act as a resource for escalated claims issues.

• Promote a positive work atmosphere, encourage teamwork, and foster professional growth and development.

• Attract, hire, and retain talent while providing a high level of training with support from the leadership team.

• Prepare and present detailed claims reports, metrics, and analyses to clients and customers; provide guidance on claim trends and loss mitigation strategies.

⛳️ Requirements

• A minimum of 10 years of experience in commercial transportation, specifically focusing on delivery and/or courier claims.

• At least 5 years of leadership experience, preferably in a fully remote setting.

• Active licensure in your home state or designated home state.

• Willingness to obtain all relevant licenses within 45 days of employment.

• Comfortable using technology and capable of evolving claims systems and processes to enhance efficiencies and outcomes.

• A proven commitment to quality, accuracy, and meticulous attention to detail.

• Integrity, ethics, and a strong sense of accountability in managing confidential and sensitive information.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching.

• Competitive PTO policy designed to keep our employees fresh, healthy, happy, and energized!

• Generous family leave policy.

• Flexibility to work from anywhere, promoting a healthy work-life balance.

• Provision of an Apple laptop, a large second monitor, and other quality-of-life equipment as needed.

• We value your feedback to improve upon the longstanding challenges faced by adjusters and in the claims role.

• Efforts to reduce and eliminate all administrative burdens associated with the adjuster position.

• Cultivation of a culture centered on empathy, transparency, and empowerment in a remote-first environment.