Support Engineer – Weekends

This is a fully remote position, open to applicants in North America.

📋 Description

• Deliver prompt and effective responses to all support inquiries covering a wide range of topics.

• Assess support cases by guiding users to previous solutions, code snippets, documentation, or escalating to designated team members.

• Oversee various feedback channels, such as Github Issues & Discussions.

• Recognize opportunities for the development or acquisition of internal tools to enhance support efficiency.

• Replicate issues, formulate test cases, and enhance test coverage if you possess testing experience.

⛳️ Requirements

• A minimum of 3 years of experience in providing developer support to technical clients.

• Strong proficiency in SQL, preferably PostgreSQL.

• Exceptional communication abilities and fluency in English.

• Competent in using Linux/Unix operating systems and the command line interface.

• Experience with GitHub Issues and Discussions.

• Familiarity with well-known JavaScript frameworks such as React, Vue, and Svelte is advantageous.

• A degree in Computer Science is a beneficial asset.

🏝️ Benefits

• Fully Remote

• ESOP

• Tech Allowance

• Health Benefits

• Annual Off-Sites

• Flexible Work

• Professional Development