Senior Endpoint Support, Desktop Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the Tier 3 escalation point for intricate desktop and endpoint support challenges.

• Diagnose and resolve advanced issues related to Windows desktop, Microsoft 365, and endpoint management.

• Offer technical guidance and mentorship to Desktop Support engineers.

• Administer and support Microsoft endpoint technologies, including Microsoft 365, Active Directory, Intune, Windows Autopilot, and Microsoft Entra ID.

• Oversee endpoint provisioning, configuration, deployment, and lifecycle management.

• Aid in endpoint security, device compliance, software installations, and policy management.

• Record technical solutions, standard operating procedures, and best practices.

⛳️ Requirements

• 5 - 8+ years of experience in Desktop Support, Endpoint Support, or Desktop Engineering.

• Background in supporting enterprise Microsoft Windows environments.

• Proficient knowledge of: Microsoft 365 (O365), Active Directory, Microsoft Intune, Windows Autopilot.

• Experience diagnosing intricate desktop, hardware, software, and endpoint issues.

• Exceptional customer service, communication, and interpersonal abilities.

• Experience in mentoring or guiding junior technicians and serving as an escalation resource.

• Capability to work autonomously in a remote setting while supporting Central Time business hours.

🏝️ Benefits

• Benefits included

• Long-term contract position