Support Engineer, Tier 1

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take ownership of customer inquiries from the initial response through to resolution, escalating as necessary with comprehensive documentation.

• Diagnose platform and data ingestion challenges within cloud and Kubernetes settings.

• Assist with integrations such as Filebeat, Fluentd, Fluent Bit, OpenTelemetry, as well as AWS and Azure services.

• Guide customers in adopting and utilizing Logz.io's AI-driven features.

• Maintain prompt, empathetic, and professional communication with customers.

• Work collaboratively with Product, Engineering, and Customer Success teams to enhance customer experience.

• Contribute to the development of internal knowledge bases and documentation.

⛳️ Requirements

• Must be available to work night shifts on weekdays (11 PM–7 AM) and on Saturdays (6 PM-6 AM).

• A minimum of 2 years in a technical support role or any customer-facing technical position.

• Experience with AWS or Azure, along with a foundational understanding of Kubernetes.

• Basic knowledge of observability concepts including logs, metrics, and tracing.

• Strong troubleshooting and problem-solving capabilities, with the ability to handle multiple priorities.

• Exceptional communication and customer management skills.

• Ability to manage live incidents in a dynamic, fast-paced environment.

• Enthusiasm for AI-assisted tools and modern cloud technologies.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits including medical, dental, and vision.

• Opportunities for professional development and career advancement.

• Flexible work environment with the option for remote work.

• Collaborative and inclusive company culture.