Support Engineer – SQL, Web Applications

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Address technical issues by diagnosing incidents, which includes gathering detailed descriptions of the problems, traces, log files, and reproducing the issues.

• Keep clients informed about the status of investigations while ensuring that all relevant records are accurately updated in the CRM system.

• Skilled in using all support tools and processes to effectively resolve cases.

• Provide insights on best practices for the use and implementation of Varicent products.

• Assist in achieving KPI targets including SLA, QA, Resolution, and more.

• Available for scheduled weekend on-call coverage as part of the rotation.

⛳️ Requirements

• Minimum of 2 years of relevant technical experience.

• Demonstrated experience with SaaS platforms is essential.

• Understanding of relational database concepts, including basic administration and SQL scripting.

• Knowledge of client-server architecture.

• Capable of clearly communicating technical instructions to individuals with limited experience, both verbally and in writing.

• Sharing best practices for the use and implementation of Varicent products.

• Assist customers in maximizing the business value of their products.

• Experience in troubleshooting web-based applications.

• Required to have CEFR B2 level English proficiency or higher.

• Ability to work collaboratively and effectively in cross-functional teams.

🏝️ Benefits

• Market Leading Compensation Package.

• Wellness Programs to Support Health and Wellbeing.

• Opportunity to work with the latest tools and technologies in a fast-paced environment.

• Flexibility for Remote Work.

• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.

• Annual Time Off: Time off is provided in accordance with applicable legislative requirements.

• Global Connected Culture: Hubs in Romania, UK, US, Canada.

• Dynamic Work Culture: Thrive in our innovative and multicultural environment.

• Grow with Us: Continuous development opportunities.