Support Engineer, Spanish Speaker

This is a fully remote position, open to applicants in Spain.

📋 Description

• Provide technical consulting to customers and partners to facilitate successful onboarding, configuration, and utilization of our solutions.

• Deliver ongoing technical support services, troubleshoot issues, and ensure prompt resolution.

• Utilize a ticketing system to monitor and respond to alerts, manage escalations, and maintain communication with other technical and sales teams.

• Support PreSales TechOps and other technical teams regarding architecture, deployment, and best practices.

⛳️ Requirements

• Experience in technical support, customer engineering, or a related client-facing technical position.

• Strong troubleshooting and problem-solving abilities with the capacity to quickly identify issues.

• Experience in supporting web backend systems.

• Basic proficiency in Linux command line is essential.

• Familiarity with Apache and NGINX web servers is required.

• Working knowledge of hosting panels (cPanel/WHM, Plesk, etc.) is advantageous.

• Experience with ModSecurity is beneficial.

• Familiarity with the Atlassian software stack is a plus.

• Proficiency in written and spoken English (additional languages are advantageous).

• Capacity to collaborate effectively with engineering, product, and customer-facing teams.

• Professional proficiency in both written and verbal English and Spanish is mandatory.

🏝️ Benefits

• Work fully remotely with a distributed team across Europe, APAC, and the Americas.

• Collaborate with experts in cybersecurity, infrastructure, and AI-driven innovation.

• Directly contribute to the protection and performance enhancement of millions of websites every day.

• Join a team that prioritizes clarity, accountability, and human connection over hierarchy.

• Committed to fostering a diverse and inclusive environment.