Support Engineer – Service Desk Agent

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Respond to customer support inquiries and requests.

• Deliver end-user assistance for computers, operating systems, applications, network connectivity, printers, and other peripherals.

• Oversee and record tickets in the ticketing system.

• Engage with and escalate issues to vendors and additional support tiers.

• Review and update documented information.

⛳️ Requirements

• 1 to 2 years of experience in help desk and support roles.

• Excellent written communication skills for chat support and clear verbal communication for telephone assistance.

• Strong logical reasoning abilities to troubleshoot and devise solutions.

• Proficient in Portuguese and Spanish, as support will be provided to Latin America in Spanish.

• Basic to intermediate knowledge of IT concepts.

🏝️ Benefits

• Competitive salary and opportunities for professional development.

• Flexible work hours and a supportive team environment.

• Health benefits and wellness programs.