Support Engineer, SA

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Serve as the primary expert for our clients, expertly resolving issues ranging from Windows devices and Microsoft 365 to network infrastructure and VoIP systems.

• Take charge of client communications, fostering relationships, managing expectations, and ensuring that every interaction concludes positively.

• Efficiently manage your ticket queue, prioritizing tasks appropriately and addressing warm transfer escalations with a composed and confident demeanor.

• Contribute to a functional knowledge base, creating and enhancing documentation that empowers the entire team to achieve success.

• Act as a bridge between clients and vendors, facilitating incident resolution and ensuring seamless end-to-end support.

• Collaborate with the team during weekly meetings and team-led training sessions, helping to advance both your career and the company.

• Set a standard by embodying our values of accountability, proactive service, and exceptional customer support.

⛳️ Requirements

• Practical expertise in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies.

• Significant experience with Microsoft 365, Hyper-V, DNS, and DHCP.

• Proven knowledge of advanced networking concepts and the capability to troubleshoot firewalls, switches, and Wi-Fi systems.

• A strong commitment to excellent customer service, with a demonstrated ability to build trust and defuse challenging situations.

• A history of producing comprehensive internal documentation that aids in the development and learning of your teammates.

• Experience with Remote Access Solutions such as Remote Desktop and RemoteApps.

• A strong desire to learn and a collaborative mindset—you thrive on helping others progress.

🏝️ Benefits

• Access to top-tier tools and documentation that are genuinely helpful, placing solutions at your fingertips.

• Genuine opportunities for advancement through team-led training and exposure to innovative technology.

• A company that recognizes initiative, values growth, and supports your professional journey.

• A team that listens, learns, and collaborates to achieve success together.