Support Engineer, Inglés C1

This is a fully remote position, open to applicants in Colombia.

📋 Description

• You will be a key player in the implementation, enhancement, and maintenance of our Contact Center infrastructure.

• You will collaborate directly with global teams.

⛳️ Requirements

• A professional degree in Systems Engineering, Electronics, or related fields.

• At least 3 years of experience delivering solutions on CCaaS platforms.

• Proven experience with NICE inContact or CXone, along with practical knowledge of the Studio Scripting Tool.

• Strong command of Contact Center technology tools: ACD, IVR, QM, and WFM.

• Advanced English (C1) is essential.

🏝️ Benefits

• Salary of $8,000,000 + all legal benefits.

• Indefinite contract directly with the company.

• 100% remote working modality.