Support Engineer II

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Perform routine service visits, conduct system testing, and ensure the peak performance of water treatment programs.

• Maintain detailed records of all service activities and effectively communicate findings to both internal and external stakeholders.

• Keep an accurate inventory of onsite chemicals.

• Collaborate with Sales Account Managers to create, implement, and refine water treatment programs.

• Resolve technical issues at customer locations and aid in the formulation of corrective action plans.

• Spot growth opportunities within current accounts and support business development initiatives at potential sites.

• Evaluate program performance by analyzing operational data and suggesting enhancements.

• Ensure all tasks are carried out safely, in compliance with regulations, and with a focus on customer satisfaction.

⛳️ Requirements

• Bachelor’s degree in Chemical Engineering or a related technical field is preferred.

• 2–5 years of experience in industrial water treatment or a similar area is preferred.

• Willingness to travel locally to customer sites frequently.

• Physical capability to lift and carry up to 50 pounds as necessary.

• Strong analytical and problem-solving abilities.

• Exceptional communication skills, both written and verbal.

• Customer-centric attitude with the capacity to foster strong working relationships.

🏝️ Benefits

• Competitive health and wellness benefits

• Ongoing professional development and career growth opportunities

• Paid time off and support for work-life balance

• Competitive salary along with performance-based incentives

• Retirement savings plan (401(k))

• Company vehicle to facilitate travel needs