This is a fully remote position, open to applicants in Germany.

• Provide technical consulting to clients and partners to ensure effective onboarding, configuration, and utilization of our solutions.

• Offer continuous technical support services, resolve issues, and guarantee timely solutions.

• Utilize a ticketing system, monitor and respond to alerts, handle escalations, and facilitate communication with other technical and sales teams.

• Collaborate with PreSales TechOps and other technical teams on architecture, deployment, and best practices.

• Proven experience in technical support, customer engineering, or a comparable client-facing technical position.

• Excellent troubleshooting and problem-solving abilities with a knack for swiftly diagnosing issues.

• Experience in supporting web backend systems.

• Fundamental Linux command line skills are essential.

• Knowledge of Apache and NGINX web servers is required.

• Familiarity with hosting panels (cPanel/WHM, Plesk, etc.) is advantageous.

• Experience with ModSecurity is beneficial.

• Familiarity with the Atlassian software stack is a plus.

• Proficiency in written and spoken English (additional languages are a bonus).

• Professional proficiency in both written and verbal English and German is mandatory.

• Fully remote position

• Work with a distributed team across Europe, APAC, and the Americas

• Collaborate with experts in cybersecurity, infrastructure, and AI-driven innovation

• Commitment to creating a diverse and inclusive environment

Support Engineer, German Speaker

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