Support Engineer – EMEA

This is a fully remote position, open to applicants in Europe.

📋 Description

• Deliver prompt and effective responses to all support inquiries across various subjects.

• Assess support cases by guiding users to existing solutions, code samples, documentation, or escalating to designated technical or business team members.

• Oversee multiple feedback platforms, such as GitHub Issues & Discussions.

• Recognize opportunities for developing or acquiring internal tools to enhance support efficiency.

• Duplicate issues, formulate test cases, and enhance test coverage if you have experience in testing.

⛳️ Requirements

• A minimum of 3 years of experience in providing developer support to technical clients.

• Strong proficiency in SQL, preferably PostgreSQL.

• Exceptional communication skills with fluency in English.

• Proficient in utilizing Linux/Unix operating systems and the command line interface.

• Experience with GitHub Issues and Discussions is essential.

• Familiarity with popular JavaScript frameworks such as React, Vue, and Svelte is an advantage.

• A degree in Computer Science is considered a plus.

🏝️ Benefits

• Fully remote work arrangement.

• Employee Stock Ownership Plan (ESOP).

• Technology allowance.

• Comprehensive health benefits.

• Annual off-site gatherings.

• Flexible working hours.

• Opportunities for professional development.