Support Engineer – EMEA

This is a fully remote position, open to applicants in Europe.

📋 Description

• The Support Engineering team is dedicated to resolving technical issues and educating customers by providing answers to their inquiries.

• Collaborate with customers to diagnose and resolve reported problems.

• Assist in enhancing product and documentation materials.

• Monitor patterns that lead to customer issues and propose solutions.

• Recommend enhancements for team onboarding processes and the overall customer experience.

⛳️ Requirements

• Minimum of 2 years of experience in a related position.

• Practical knowledge of Unix/Linux and/or Bash environments.

• Familiarity with Kubernetes and containerized solutions.

• Experience with version control systems such as GitHub, GitLab, and BitBucket.

• Strong grasp of database concepts, particularly SQL.

• Proven experience working with cross-functional teams to tackle complex customer challenges.

• Ability to convey intricate technical concepts and decisions to diverse audiences, both technical and non-technical.

• Some familiarity with Large Language Models (LLMs) and AI tools, along with an understanding of their functionality.

🏝️ Benefits

• Competitive salary above the industry average.

• Stock equity options.

• Comprehensive perks and benefits package.

• Flexibility to work and reside anywhere globally.