Support Engineer – Blue Prism Infrastructure

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver daily operational assistance for Blue Prism environments (on-premises)

• Troubleshoot and resolve customer-reported issues involving:

• - Blue Prism Application Server, Robot runtime, and environment setup

• - Blue Prism HUB and associated components

• - Authentication, user management, and access rights

• - Connectivity, scheduling, and queue management

• Assess issues to establish whether they originate from platform configuration, infrastructure, or solution design, and implement or suggest appropriate corrective measures

• Organize, coordinate, and implement Blue Prism platform upgrades and version transitions, including HUB updates

• Collaborate with database teams to strategize and carry out SQL Server upgrades (e.g., MSSQL 2016 migrations)

• Aid in the establishment and configuration of Blue Prism reporting databases, including working with DB teams on schema, access, and data flow

• Plan and implement failover server configurations for Blue Prism environments

• Conduct routine system maintenance such as health checks, configuration evaluations, and environment documentation

• Oversee and enhance existing Dynatrace monitoring for Blue Prism infrastructure

• Identify monitoring coverage gaps and proactively implement new monitoring solutions

• Utilize monitoring data to highlight recurring issues and drive operational enhancements

• Serve as a reliable technical contact for clients utilizing Blue Prism in production

• Communicate effectively regarding issues, root causes, and remediation processes

• Maintain a balance between responsiveness and sustainable, thoughtful solutions

• Collaborate with BP3 architects and senior engineers to address complex or systemic issues

• Work in conjunction with Blue Prism support when defects or product-level challenges arise

• Contribute to the creation of documentation, runbooks, and operational knowledge transfer

⛳️ Requirements

• Hands-on experience in supporting Blue Prism within production settings

• Strong understanding of Blue Prism architecture, including Application Server, HUB, runtime resources, and database dependencies

• Experience in planning and executing Blue Prism upgrades and patch cycles

• Proficiency in Microsoft SQL Server, encompassing basic query writing, connectivity troubleshooting, and coordination with DBA teams

• Knowledge of Windows Server administration, including:

• - Log analysis and event viewer

• - Service management and restarts

• - Basic scripting (PowerShell or similar)

• - File system and permission management

• Experience in support or managed services environments

• Ability to work autonomously, manage multiple priorities, and communicate effectively in both written and verbal formats

• Familiarity with Dynatrace or similar APM/infrastructure monitoring solutions

• Experience in configuring or supporting failover and high-availability setups for application environments

• Understanding of enterprise networking fundamentals (DNS, load balancers, SSL/TLS, firewall rules) as they pertain to production troubleshooting

• Previous client-facing consulting or enterprise support experience

• Exposure to other RPA platforms, such as Automation Anywhere

🏝️ Benefits

• Equal Opportunity Employer

• 100% Employer Paid Health Insurance on basic employee plan with an option to upgrade

• Employer HSA Contributions

• 50% Employer Paid Dental & Vision Insurance

• 401(k) with Matching Employer Contributions

• 100% Employer-Paid Life Insurance, AD&D, and LTD

• Student Loan Reimbursement

• Cell Phone Reimbursement

• Voluntary Accident & Critical Illness Insurance

• Supplemental Life Insurance

• Open PTO

• A team that genuinely cares about you, not just the work you do!