Support Engineer – Blue Prism Infrastructure

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver daily operational assistance for Blue Prism environments (on-prem).

• Troubleshoot and resolve issues reported by customers across:

• Blue Prism Application Server, Robot runtime, and environment configuration.

• Blue Prism HUB and associated components.

• User management, authentication, and permissions.

• Connectivity, scheduling, and queue management.

• Analyze problems to ascertain whether they arise from platform configuration, infrastructure, or solution design, and implement or suggest suitable corrective measures.

• Organize, coordinate, and carry out Blue Prism platform upgrades and version transitions, including HUB upgrades.

• Collaborate with database teams to plan and execute SQL Server upgrades (e.g., migrations to MSSQL 2016).

• Assist in the setup and configuration of Blue Prism reporting databases, including liaising with DB teams regarding schema, access, and data flow.

• Develop and implement failover server configurations for Blue Prism environments.

• Conduct routine system maintenance, which includes health checks, configuration reviews, and documentation of the environment monitoring & observability.

• Enhance and maintain existing Dynatrace monitoring for Blue Prism infrastructure.

• Identify any monitoring coverage gaps and proactively implement new monitoring solutions.

• Utilize monitoring data to highlight recurring issues and promote operational enhancements.

• Serve as a reliable technical contact for clients utilizing Blue Prism in production.

• Clearly communicate about issues, root causes, and remediation strategies.

• Strike a balance between responsiveness and thoughtful, sustainable solutions.

• Collaborate with BP3 architects and senior engineers to address complex or systemic issues.

• Work in conjunction with Blue Prism support when defects or product-level issues are discovered.

• Contribute to the development of documentation, runbooks, and operational knowledge transfer.

⛳️ Requirements

• Practical experience supporting Blue Prism in production settings.

• Strong understanding of Blue Prism architecture, including Application Server, HUB, runtime resources, and database dependencies.

• Experience in planning and executing Blue Prism upgrades and patch management cycles.

• Proficient knowledge of Microsoft SQL Server, encompassing basic query writing, connectivity troubleshooting, and collaboration with DBA teams.

• Familiarity with Windows Server administration, including:

• Log analysis and event viewer.

• Service management and restarts.

• Basic scripting (PowerShell or similar).

• File system and permission management.

• Experience in support or managed services environments.

• Capability to work independently, prioritize competing tasks, and communicate effectively in both written and verbal forms.

• Knowledge of Dynatrace or similar APM/infrastructure monitoring tools (Preferred Experience).

• Experience in configuring or supporting failover and high-availability setups for application environments (Preferred Experience).

• Understanding of enterprise networking fundamentals (DNS, load balancers, SSL/TLS, firewall rules) as they pertain to production troubleshooting (Preferred Experience).

• Previous client-facing consulting or enterprise support experience (Preferred Experience).

🏝️ Benefits

• Remote work.

• 26 (22 + 4) annual leave days.

• Career development plan.

• Continuous alignment with established goals.

• Annual training budget.

• Opportunity to engage in a challenging environment with dynamic teams and innovative projects.

• Health insurance from the first day of employment (extending to family members).