Support Engineer

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Deliver remote technical assistance for customer production, cleaning, data collection, and reporting systems.

• Diagnose technical issues reported by customers by analyzing system information and assessing contributing factors.

• Implement TriCore standards, established protocols, engineering best practices, and technical expertise.

• Engage with customers and internal colleagues throughout the support process.

• Collect information, manage expectations, and provide prompt status updates and resolutions.

• Record troubleshooting procedures, discoveries, communications, technical modifications, and resolution activities.

• Program, configure, test, and deploy approved changes based on PLC and HMI systems.

• Adhere to review and change-control procedures.

• Cultivate proficiency in TriCore automation technologies, platforms, engineering standards, and customer settings.

• Prioritize support cases and escalate issues as necessary.

• Comply with TriCore and customer safety, conduct, policy, and site requirements.

• Manage assigned support tasks until resolution or effective transfer with comprehensive documentation.

⛳️ Requirements

• Bachelor of Science degree in Electrical Engineering or equivalent experience with a proven record of applying technical knowledge in engineering or automation-related settings.

• Entry-level to approximately five years of experience, with the capability to enhance technical proficiency and work with increasing autonomy over time.

• Foundational knowledge or proven experience in one or more of the following: electrical design, PLC ladder logic, HMI configuration, computer programming, electrical principles, and industrial electrical troubleshooting.

• Willingness and ability to gain proficiency across all specified technical domains.

• Competence with Windows Operating Systems, Microsoft Word, Excel, Outlook, and other essential tools for communication, documentation, and support resolution.

• Strong verbal and written communication skills.

• Availability to work scheduled 12-hour night shifts from 7:00pm to 7:00am Central Time, including rotating weekends.

• Preferred experience in beverage, dairy, soft drink, or food manufacturing process industries.

🏝️ Benefits

• Fully remote work arrangement.

• Less than 5% travel within North America.

• Reasonable accommodations for qualified applicants and employees as required by applicable law.