Support Engineer

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver remote technical assistance for customer production, cleaning, data gathering, and reporting systems.

• Diagnose technical issues reported by customers by analyzing system data and assessing contributing factors.

• Implement TriCore standards, established procedures, engineering best practices, and technical judgment.

• Maintain communication with customers and internal team members throughout the support process.

• Collect information, establish expectations, and provide timely updates on issue status.

• Document troubleshooting steps, findings, communications, technical modifications, and resolution activities.

• Program, configure, test, and apply approved PLC- and HMI-based adjustments.

• Adhere to review and change-control processes.

• Cultivate expertise across TriCore automation technologies, platforms, engineering standards, and customer environments.

• Prioritize support cases and escalate issues as necessary.

• Comply with TriCore and customer safety, conduct, policy, and site requirements.

• Take ownership of assigned support tasks until resolution or effective handoff with comprehensive documentation.

⛳️ Requirements

• Bachelor of Science degree in Electrical Engineering or equivalent experience with a proven track record of successfully applying technical knowledge in engineering or automation-related settings.

• Entry-level to approximately five years of experience.

• Foundational knowledge or proven experience in one or more of the following: electrical design, PLC ladder logic, HMI configuration, computer programming, electrical principles, and industrial electrical troubleshooting.

• Willingness and ability to gain proficiency across all specified technical areas.

• Proficient with Windows Operating Systems, Microsoft Word, Excel, Outlook, and other necessary tools for communication, documentation, and support resolution.

• Exceptional verbal and written communication skills.

• Capacity to work scheduled 12-hour night shifts from 7:00 pm to 7:00 am Central Time, including rotating weekends.

• Preferred experience in the beverage, dairy, soft drink, or food manufacturing process industries.

• Travel limited to less than 5% within North America.

🏝️ Benefits

• Reasonable accommodations for qualified applicants and employees as required by applicable law.

• At-will employment (either the employee or the Company may terminate the employment relationship at any time, subject to applicable law).