Support Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Become an expert in our ProStore® system installations, mastering all modules and processes.

• Provide guidance to our clients on application-related issues, identifying practical solutions and ensuring top-notch IT support.

• Oversee the maintenance and configuration of our ProStore® modules, assess system performance, and enhance workflows.

• Assist with ProStore® deployments and actively share your expertise with the team.

• Address requests at the 2nd level support and collaborate closely with colleagues and other departments.

⛳️ Requirements

• A degree in Computer Science or equivalent qualifications gained through relevant professional experience.

• A team-oriented individual: You thrive in collaborative environments and enjoy tackling complex challenges.

• Customer-centric approach: You prioritize service and take pleasure in assisting others.

• Proficiency in both German and English, in both written and spoken forms.

• Ideally, you have a background in SQL, Oracle PL/SQL, or Java.

🏝️ Benefits

• Engaging and diverse tasks within a flat organizational structure.

• A mentoring program supported by a strong team.

• Projects that offer substantial autonomy and creative opportunities.

• A friendly and collaborative working environment.

• Flexible working conditions.

• Social gatherings and company events.

• Company bike leasing options.

• Support for professional growth through tailored training programs.