Support Engineer

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver email and live technical assistance to our enterprise clients.

• Diagnose and replicate product issues, conduct quality assurance, and file formal bug reports or feature requests.

• Work collaboratively with software developers, sales engineers, and technical account managers.

• Strive to enhance and optimize various Support and Engineering processes and tools.

• Ensure that customers enjoy a positive support experience with every interaction.

⛳️ Requirements

• Over 4 years of experience in advanced customer-facing technical support.

• Proficient with MySQL or MySQL-compatible databases (such as MariaDB, Aurora, etc.) and SQL Query Optimization.

• Possess a strong skill set in system administration, quality assurance, and testing.

• Familiarity with a scripting or programming language.

• Knowledge of distributed systems and AWS/GCP.

• Excellent written and verbal communication skills in English.

🏝️ Benefits

• Engage in our on-call rotation, which may include weekends and holidays.