Support Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver exceptional technical support to operators and businesses globally.

• Examine trends and patterns in customer messaging traffic within our production environment.

• Conduct in-depth triage and resolution of technical issues across software applications and network layers.

• Assist Sinch colleagues, including the sales team, during customer integration, onboarding, and post-deployment stages.

• Engage directly with customers in various technical domains while utilizing cutting-edge communication technologies, including rich messaging and collaborations with leading suppliers such as Google, Amazon, Microsoft, and Meta.

⛳️ Requirements

• Proven experience working directly with global enterprise clients in a technical role.

• In-depth knowledge of the TCP/IP protocol suite and web protocols.

• Proficient in utilizing service ticketing systems such as Zendesk, Atlassian Jira Service Management, etc.

• Fluent in English (both written and spoken) for effective communication with international teams and customers.

• A degree in Computer Science or a related technical field, or other formal IT/technical certifications.

• Fundamental understanding of UNIX/Linux systems, HTTP, SMPP, Rest, SQL, Postman.

• Experience in telecommunications or wireless communication.

• Familiarity with mobile communication standards like GSM and 4G.

• Knowledge of the SS7 protocol suite and SIGTRAN.

🏝️ Benefits

• At Sinch, you will have the opportunity to work with some of the most advanced communication technologies globally.

• Enjoy the support of a collaborative, innovative team that values creativity, ongoing learning, and personal growth.