This is a fully remote position, open to applicants in Ukraine.

• Engage with users to understand their needs and resolve technical issues.

• Respond to customer inquiries, analyze, and troubleshoot faults.

• Utilize monitoring tools and analyze logs for problem diagnosis.

• Ensure the stable operation of the company's IT infrastructure.

• Collaborate within a team and work with other departments.

• Maintain a high level of service quality even in stressful situations.

• Continuously enhance technical skills and adapt to changes in technology.

• Over 3 years of experience in technical support.

• Proficient in Windows and Linux at an administrator level.

• Understanding of networking technologies.

• Confident in using diagnostic tools to analyze and resolve technical issues.

• Experience with Oracle databases (SQL/PLSQL) and MSSQL.

• Ability to quickly identify and implement solutions.

• Willingness to learn and pursue professional development.

• Office or remote work – the choice is yours.

• Remote onboarding available.

• Performance bonuses for all (annual or quarterly depending on the role).

• Employee training: numerous internal resources and partner programs, plus a personal library.

• Health and life insurance for employees.

• Wellbeing program and corporate psychologist services.

• Compensation for mobile communication expenses through Kyivstar.

Support Engineer

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