Support Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver top-notch remote engineering support diagnostics for both external and internal clients.

• Establish and nurture strong relationships with customers.

• Resolve technical issues remotely through end-user communications and proactive notification systems.

⛳️ Requirements

• High School Diploma; a College Degree in a technical discipline is preferred.

• A minimum of three (3) years of experience in customer service: both Remote and Onsite.

🏝️ Benefits

• Standby After-Hours support on a rotational basis, with an expectation to cover at least one shift per month, ensuring 24x7 and 18x6 customer entitlement.