This is a fully remote position, open to applicants in Mexico.

• Deliver top-tier engineering support remotely, diagnosing issues for both external and internal clients.

• Accountable for executing part or the entirety of the technical solutions provided to clients.

• Resolve technical problems for end users remotely.

• Collaborate with various departments to deliver a comprehensive, end-to-end solution for customers.

• Initiate an onsite engagement if remote resolution proves ineffective.

• Continuously propose improvements in the realm of remote engineering.

• High School Diploma; a College Degree in a technical discipline is preferred.

• At least three (3) years of experience in customer service, both remote and onsite.

• In-depth knowledge of software and hardware related to computing, storage, and peripheral devices.

• Strong analytical capabilities and proficiency in remote troubleshooting.

• Exceptional verbal and written communication skills to engage effectively with customers and team members.

• Ability to comprehend and analyze issues or challenges to formulate and execute a corrective action plan.

• Standby after-hours support following a rotational schedule.

• Extensive technical knowledge portfolio.

• Customer service-focused work environment.

• Opportunity for collaboration with various departments.

Support Engineer

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