Support Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• You assist our partners through phone, email, and a ticketing system for the Cyber Security solutions we support.

• You receive, analyze, and evaluate customer requests.

• You manage standard inquiries independently.

• You collaborate with colleagues from 2nd-level support or with vendors/manufacturers on complex issues.

• You work closely with pre-sales colleagues to integrate practical, everyday insights into projects.

• You undertake various tasks in both existing and new projects at regional, national, and international levels.

• You engage in national and international events organized by Exclusive Networks and our vendors for ongoing professional development.

⛳️ Requirements

• You possess fundamental networking knowledge (DHCP, IP, TCP/UDP, DNS).

• You have a self-motivated, organized approach to work and enjoy collaboratively developing solutions within a team.

• You are personable, articulate, and a good listener.

• You exhibit analytical and logical thinking abilities.

• You have an interest in new technologies in cyber security and cloud solutions and are committed to continuous learning.

• Previous experience with products from our partners such as Palo Alto Networks, Fortinet, Tanium, Infoblox, Extreme Networks, F5 Networks, etc. is advantageous but not mandatory.

• You are fluent in German and regularly utilize your strong English skills in both written and verbal communication.

• You present yourself in a friendly, confident, and professional manner.

• You work in a customer- and solution-oriented fashion and can manage a high workload under pressure.

🏝️ Benefits

• A vibrant working environment in a growing international company with flat hierarchies and swift decision-making processes.

• Comprehensive onboarding to ensure a strong start.

• Supportive onboarding with commitment and enthusiasm from day one.

• Close collaboration within a robust team.

• A variety of occupational health and safety offerings.

• Extensive training and professional development opportunities.

• Flexible working hours with the option to work remotely.

• Employee Assistance Program available for our employees and their families.

• Additional employee perks such as multiple company events each year, numerous employee discounts, a business bike program, office dogs, a sports and wellness app, and much more.