Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver technical assistance to the entire workforce in ChromeOS and MacOS environments.

• Manage and oversee Google Workspace, Jamf, Slack, and Atlassian.

• Ensure the functionality of in-office AV, networking, and peripheral hardware.

• Offer accessible support via virtual assistance channels.

• Enhance IT operations and solutions for efficiency.

• Update and maintain knowledge base documentation.

• Collaborate with internal teams to address helpdesk requests.

• Keep the digital workspace organized, secure, and user-friendly.

⛳️ Requirements

• Passion for assisting others and working in a team-oriented environment.

• Patience and effective communication skills with non-technical personnel.

• A detail-oriented and compassionate approach to providing technical support.

• Ability to diagnose problems while managing multiple tasks in a fast-paced setting.

• Previous helpdesk experience supporting both in-person and remote employees using various SaaS tools (preferred).

• Capability to deliver a seamless, high-quality user support experience (preferred).

• Familiarity with ChromeOS and MacOS operating systems.

• Knowledge of, or willingness to learn, Google Workspace, Jamf, Slack, and Atlassian administration.

🏝️ Benefits

• Employer-sponsored health, dental, and vision plan with minimal or no premium.

• Generous paid time off policy.

• Monthly stipend of $100 for mobile or internet expenses.

• Stock options available to all employees.

• Eligibility for bonuses for all positions, excluding Director and above.

• 401K retirement plan.

• Parental leave program.