Support Engineer

This is a fully remote position, open to applicants in Poland.

📋 Description

• Serve as an escalation resource for Tier 1 engineers, providing mentorship, technical advice, and troubleshooting support in areas such as Linux, Kubernetes, AWS, file systems, and virtualization.

• Oversee and monitor hybrid infrastructure, including servers (Linux/Windows), Kubernetes, AWS, storage, backups, and VMware.

• Automate workflows using Ansible and Terraform while managing system configurations.

• Address tickets in a 24/5 operational environment and engage in Scrum ceremonies.

• Assist with Windows-to-Linux migrations, develop documentation, and contribute to infrastructure initiatives.

⛳️ Requirements

• A minimum of 4 years of experience in Linux administration (RHEL/CentOS) with strong troubleshooting capabilities.

• Practical experience with AWS services such as EC2, S3, IAM, and CloudWatch.

• Understanding of networking concepts (DNS, DHCP, routing, firewalls) and storage systems (NetApp, Pure Storage).

• Familiarity with automation tools (Terraform, Ansible, Puppet/Chef, Jenkins) and GitHub.

• Expertise in VMware vSphere/ESXi.

• Proficient in scripting languages such as Shell, Python, and PowerShell.

• Knowledge of Kubernetes.

• Experience working in Agile/Scrum environments.

• English proficiency at an upper-intermediate level or higher, with the ability to converse with clients in English.

• Preferred: Experience with AWS EKS and containerization technologies.

• RHCSA/RHCE certifications are a plus.

• Familiarity with Active Directory, Exchange, and Linux integration.

🏝️ Benefits

• 20 days of paid annual leave.

• Paid sick leave.

• Provision of necessary equipment, including a laptop, monitor, and additional accessories.

• Competitive salary based on experience.

• Opportunities for career advancement and professional development.

• Commitment to equal opportunity policies and fair working practices.

• Customized learning approach, including mentoring, internal courses, and knowledge sharing.

• Chance to enhance your skills within an experienced team, with regular 1:1 meetings with a manager and a development plan tailored to your needs.

• Engagement with high-profile clients.

• Complimentary corporate English language lessons.