Support Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Serve as an escalation resource for Tier 1 engineers, providing mentorship, technical direction, and troubleshooting assistance (Linux, Kubernetes, AWS, file systems, virtualization).

• Oversee and monitor a hybrid infrastructure that includes servers, Linux/Windows systems, Kubernetes, AWS, storage solutions, backups, and VMware.

• Streamline processes through automation using Ansible and Terraform; manage system configurations effectively.

• Address tickets within a 24/5 environment and engage in Scrum ceremonies.

• Assist in the migration from Windows to Linux, develop documentation, and actively contribute to infrastructure initiatives.

⛳️ Requirements

• Minimum of 4 years of Linux administration experience (RHEL/CentOS) with robust troubleshooting capabilities.

• Practical experience with AWS services (EC2, S3, IAM, CloudWatch, etc.).

• Understanding of networking concepts (DNS, DHCP, routing, firewalls) and storage systems (NetApp, Pure Storage).

• Familiarity with automation tools (Terraform, Ansible, Puppet/Chef, Jenkins) and GitHub.

• Proficient in VMware vSphere/ESXi.

• Skilled in scripting languages (Shell, Python, PowerShell).

• Knowledgeable in Kubernetes.

• Experience working in Agile/Scrum environments.

• Proficient in English at an upper-intermediate level or higher, capable of engaging in conversations with clients in English.

🏝️ Benefits

• Onboarding program designed for quick and effective integration into the company.

• Remote work available from Monday to Friday.

• Full-time working hours.

• 20 days of paid annual leave.

• Paid sick leave benefits.

• Provision of necessary equipment, including a laptop, monitor, and additional accessories.

• Competitive salary aligned with your experience.

• Opportunities for career advancement and professional development.

• Commitment to equal opportunity and fair working practices.

• Tailored learning approach featuring mentoring, internal courses, and knowledge sharing.

• Chance to enhance your skills within an experienced team, regular one-on-one sessions with a manager, and a personalized development plan.

• Engagement with high-profile clients.

• Complimentary corporate English lessons.