Support Engineer

This is a fully remote position, open to applicants in Cyprus.

📋 Description

• Serve as a point of escalation for Tier 1 engineers: providing mentorship, technical guidance, and troubleshooting support (Linux, Kubernetes, AWS, file systems, virtualization).

• Oversee and monitor hybrid infrastructure, including servers (Linux/Windows), Kubernetes, AWS, storage, backups, and VMware.

• Streamline processes through automation using Ansible and Terraform; manage system configurations effectively.

• Address tickets in a 24/5 operational environment and engage in Scrum ceremonies.

• Assist with Windows-to-Linux migration, develop documentation, and contribute to various infrastructure projects.

⛳️ Requirements

• Minimum of 5 years of experience in Linux administration (RHEL/CentOS) with strong troubleshooting abilities.

• Familiarity with Windows administration and Active Directory.

• Practical experience with AWS services (EC2, S3, IAM, CloudWatch, etc.).

• Understanding of networking concepts (DNS, DHCP, routing, firewalls) and storage systems (NetApp, Pure Storage).

• Proficient in automation tools (Terraform, Ansible, Puppet/Chef, Jenkins) and GitHub.

• Expertise in VMware vSphere/ESXi.

• Strong scripting skills (Shell, Python, PowerShell).

• Knowledgeable in Kubernetes.

• Experience working in Agile/Scrum environments.

• Proficient in English at an upper-intermediate level or higher, capable of engaging in conversations with clients in English.

🏝️ Benefits

• Onboarding program designed for quick and effective integration into the company;

• Option to work remotely from any location or from our office in Paphos;

• Full-time schedule with working hours from 15:00 to 24:00 in Cyprus;

• 20 paid working days of annual leave;

• Paid sick leave provided;

• We supply all necessary equipment, including a laptop, monitor, and additional accessories;

• Competitive salary commensurate with your experience;

• Opportunities for career advancement and professional development;

• Commitment to equal opportunity policies and fair working practices;

• Tailored learning approach (mentoring, internal courses, and knowledge sharing);

• Chance to enhance your skills within an experienced team, regular one-on-one sessions with a manager, and a personalized development plan;

• Engagement with high-profile clients;

• Complimentary corporate English lessons.