Support Engineer

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Serve as an escalation point for Tier 1 engineers by providing mentorship, technical advice, and troubleshooting assistance (Linux, Kubernetes, AWS, file systems, virtualization).

• Oversee and monitor hybrid infrastructure, including servers, Linux/Windows systems, Kubernetes, AWS, storage solutions, backups, and VMware.

• Automate workflows using Ansible and Terraform while managing system configurations.

• Manage support tickets in a 24/5 environment and engage in Scrum ceremonies.

• Assist in Windows-to-Linux migration, develop documentation, and contribute to infrastructure projects.

⛳️ Requirements

• Minimum of 5 years in Linux administration (RHEL/CentOS) with strong troubleshooting capabilities.

• Proficient in Windows administration, particularly with Active Directory.

• Practical experience with AWS (EC2, S3, IAM, CloudWatch, etc.).

• Understanding of networking concepts (DNS, DHCP, routing, firewalls) and storage systems (NetApp, Pure Storage).

• Familiarity with automation tools such as Terraform, Ansible, Puppet/Chef, Jenkins, and GitHub.

• Expertise in VMware vSphere/ESXi.

• Strong scripting skills (Shell, Python, PowerShell).

• Knowledge of Kubernetes.

• Experience working in Agile/Scrum environments.

• Proficient in English at an upper-intermediate level or higher, capable of conversing with clients.

🏝️ Benefits

• 20 days of paid annual leave.

• Paid sick leave.

• Provision of necessary equipment, including a laptop, monitor, and additional accessories.

• Competitive salary based on your experience.

• Opportunities for career advancement and professional development.

• Commitment to equal opportunity and fair workplace practices.

• Customized learning approach, including mentoring, internal courses, and knowledge sharing.

• Opportunity to enhance your skills with an experienced team, regular one-on-one meetings with a manager, and a tailored development plan.

• Engagement with high-profile clients.

• Complimentary corporate English lessons.