Support Engineer

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Collaborate with various teams to design, construct, deploy, and monitor both new and existing services;

• Develop and enhance our change management and release procedures;

• Identify opportunities for process improvement through automation;

• Emphasize observability and logging within our services by implementing proactive monitoring, alerting, and anomaly detection in our systems;

• Participate in monitoring activities, ensuring rapid issue resolution in production while project teams are engaged;

• Resolve production issues using diverse methods such as scripting, automation, and infrastructure scaling;

• Raise tickets with third-party providers when necessary (Microsoft, CloudAMQP, NewRelic, etc.);

• Update and enhance runbooks;

• Conduct thorough root cause analysis in collaboration with teams to prevent future incidents;

• Work alongside infrastructure and security teams to develop scalable, secure, and resilient systems;

• Apply Support Engineering methodologies, including defining SLOs and managing error budgets;

• Collaborate closely with the Operations team to ensure alignment of all processes with teams;

• Contribute to capacity planning and access management processes;

• Continuously strive to create exceptional solutions.

⛳️ Requirements

• University degree in fields related to computing, such as Computer Engineering, Computer Science, Information Systems, or Systems Analysis and Development;

• Strong foundational knowledge in object-oriented design, data structures, algorithms, and problem-solving;

• Practical experience with CI/CD tools like Azure DevOps and ArgoCD;

• Familiarity with SRE and Support Engineering methodologies and culture;

• Proficient with technologies such as Kubernetes, Docker, Azure, RabbitMQ, AWS, Java, and Python;

• Experience with monitoring tools like New Relic, DataDog, and Grafana;

• Advanced communication skills in English (both written and spoken);

• Experience with Agile projects.

🏝️ Benefits

• Performance-based bonus*

• Attendance Bonus*

• Private pension plan

• Meal Allowance

• Casual office environment and dress code

• Days off*

• Health, dental, and life insurance

• Discounts on medications

• WellHub partnership

• Childcare subsidies

• Discounts on Ambev products*

• Clube Ben partnership

• Scholarships*

• Assurance for school materials

• Access to language and training platforms

• Transport allowance