Support Engineer, APAC

This is a fully remote position, open to applicants in Asia.

📋 Description

• Deliver prompt and effective responses to all support inquiries across various topics, including billing, pre-sales requests, optimization, and implementation queries.

• Manage support cases by guiding users to prior solutions, code snippets, documentation, or escalating issues to relevant technical or business teams.

• Oversee multiple feedback channels, such as GitHub Issues and Discussions.

• Recognize opportunities for developing or procuring internal tools to enhance support efficiency.

• Replicate issues, establish test cases, and enhance test coverage, especially if you possess testing experience.

⛳️ Requirements

• Proven experience in customer support, with over 3 years of providing developer assistance to technical clients.

• Proficient in SQL, preferably PostgreSQL.

• Strong communication abilities and fluency in English.

• Competent in utilizing Linux/Unix operating systems and command line interfaces.

• Familiar with working on GitHub Issues and Discussions.

• Additional points for familiarity with popular JavaScript frameworks such as React, Vue, and Svelte, as well as some experience with Node.js.

• A degree in Computer Science is an advantageous asset.

🏝️ Benefits

• Fully Remote

• ESOP

• Tech Allowance

• Health Benefits

• Annual Off-Sites

• Flexible Work

• Professional Development