Support Coordinator – Bedrooms

This is a fully remote position, open to applicants in Florida.

📋 Description

• Efficiently manage all incoming calls and email inquiries related to room reservations for Soho House properties in the Americas, successfully converting inquiries into bookings while adhering to mystery shop guidelines.

• Ensure precise data entry, guaranteeing that all guest records are entered accurately at all times, without exception.

• Maintain commercial awareness and provide recommendations on services, staying informed about all promotions and special offers throughout the business.

• Uphold Soho House's reputation as unparalleled in the industry for customer experience by consistently exceeding guest expectations and delivering service excellence.

• Participate in any necessary training to fulfill the aforementioned responsibilities.

• Work towards agreed KPIs and comply with company policies and procedures, all while delivering service excellence in alignment with the Soho House ethos.

⛳️ Requirements

• Previous experience in a Reservations Agent role or comparable position—telephone-based customer service experience is essential.

• Prior experience with Opera is required.

• Exceptional attention to detail and strong administrative skills.

• Experience working with high-profile or VIP guests is preferred.

• Background in a 5-star or luxury hotel setting.

• Strong problem-solving skills with a proven ability to manage complaints effectively.

• Excellent proficiency in reading, writing, and speaking the English language.

• Outstanding time management skills with the capability to prioritize tasks and meet deadlines.

• Adequate knowledge of Microsoft Office applications.

🏝️ Benefits

• Health Care + 401K: Full-time employees are eligible for comprehensive benefits including Medical, Dental & Vision, along with a Retirement fund featuring a 2% match.

• Paid Time Off: Full-Time Employees receive sick days and vacation days.

• Career Development: Soho House offers opportunities for career advancement both domestically and internationally, as well as in managerial or technical roles.

• Soho Impact: Empowering the Soho House Community to create positive change through mentoring, apprenticeships, local outreach, and sustainability initiatives.

• Learning & Development: A wide range of internally and externally conducted courses are available to all employees.

• Cookhouse & House Tonic: Celebrating our love for food and drink, with monthly calendars of trips, training, and events open to all.

• Team Events: Each month features a variety of enjoyable events such as fitness sessions, cinema screenings, and art classes, which you can sign up for.

• Team Meal: While on duty in our Houses & Restaurants, you will be provided with a substantial meal free of charge.