Support Coordinator

This is a fully remote position, open to applicants in Connecticut, +2 more states.

📋 Description

• Supporting care and case managers with non-clinical tasks such as creating cases and events.

• Overseeing authorizations.

• Conducting telephonic outreach to members, providers, and community organizations.

• Managing member correspondence.

• Faxing clinical requests and Individual Health Care Plans on behalf of care and case managers.

• Delivering exceptional customer service to members and/or providers regarding authorization updates and appointment scheduling.

• Handling a significant volume of tasks and caseloads from various queues.

• Establishing trustworthy relationships through open communication with internal and external clients.

• Accurately documenting member information in accordance with internal protocols.

• Adhering to HIPAA regulations and ensuring the confidentiality of Protected Health Information (PHI).

⛳️ Requirements

• High School diploma or GED from a recognized institution.

• Previous experience in a customer service role.

• Experience working in a dynamic, fast-paced environment.

• Proficient in Microsoft Office Suite applications, including Excel, Word, and Outlook.

• Language skills in Spanish, Russian, French, Creole, Mandarin, or Cantonese are preferred.

• Familiarity with medical terminology.

• Experience in managed care or a related sector of the healthcare industry, particularly in a Call Center or Care/Case Management Department.

• Ability to navigate various technologies, including a Customer Relationship Management System.

🏝️ Benefits

• Medical, dental, and vision coverage.

• Incentive and recognition programs.

• Life insurance.

• 401k contributions.