Support Associate

This is a fully remote position, open to applicants in Greece.

📋 Description

• Managing our 24/7 support for customers, venue partners, and courier partners alongside the team.

• Engaging with customers through chat or phone, utilizing a Wolt tone of voice and adjusting to the tone of the customers.

• Clearly and simply addressing inquiries and concerns from our customers, venue partners, and courier partners, striving to surpass their expectations.

• Collaborating with the team to enhance our support for customers, venue partners, and courier partners.

⛳️ Requirements

• You possess experience in a customer-facing or logistics role and are eager to be a part of our award-winning Support team.

• You are a quick learner and attentive to both the finer details and the overall picture.

• Multitasking is one of your strengths, and you are equipped to handle multiple incoming interactions seamlessly while identifying priorities.

• You are well-versed in your region's culinary landscape, traffic patterns, and various neighborhoods within your city.

• You have a proactive attitude and are prepared to dive into the fast-paced environment of a startup.

• Proficiency in Greek and the ability to communicate effectively in English are required.

🏝️ Benefits

• [Insert benefits details here if available]

• [Additional benefits details if applicable]