Support Associate

This is a fully remote position, open to applicants in Croatia.

📋 Description

• Managing customer inquiries through chat — serving as the liaison between our courier partners, merchant partners, and end users of the Wolt app.

• Delivering prompt and effective feedback, addressing escalations, and resolving technical issues.

• Evaluating and responding to user feedback.

• Supervising and coordinating operations in the cities where Wolt is active.

• Ensuring an exceptional customer experience and monitoring performance on a daily basis.

• Engaging in quality assurance (QA) and platform management activities.

⛳️ Requirements

• Strong communication skills coupled with ample patience.

• Persistence and kindness enable you to discover the best solutions for all parties involved.

• Exceptional attention to detail and a strong focus.

• You thrive in complex situations that demand quick thinking and effective organization.

• You manage stress and multitasking with confidence.

• Quick decision-making in challenging scenarios is one of your key strengths.

• You recognize the significance of delivering a great customer experience.

• Fluency in both Croatian and English is required.

• A minimum of a high school diploma is necessary.

• You are comfortable with new applications and systems, adapting swiftly to changes.

• Previous work experience is appreciated, especially in a similar role — however, it is not mandatory! We will provide you with all the necessary training.

🏝️ Benefits

• Starting gross salary: €1290 + 50% additional pay for weekends, holidays, and night shifts (after 10 PM).

• After 6 months: €1350 gross + 50% extras for weekends, holidays, and night shifts (after 10 PM).

• Meal allowance provided.

• 5-day work week.

• Minimum of 25 days of paid vacation, with the potential for additional paid days off.

• Full sick leave pay for the first 7 days.

• Access to the PassSport program.

• 15% discount on your Wolt orders.

• A clear path for career development — your growth as a Support Associate is our priority! With our assistance, you’ll have opportunities to advance and build your career within the company.

• Employee Assistance Program available for you and your immediate family.

• Structured mentoring from our Team Leads.

• Training sessions, workshops, and learning opportunities to develop your skills.

• A comprehensive 3-week onboarding program.

• A friendly, inclusive, and tolerant work environment.

• All necessary equipment for your work (laptop, monitor, headset) provided.

• Additional health insurance, including 24/7 medical center access, annual health check-ups, specialist exams, and diagnostics.