Support and Monitoring Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver first-line technical assistance for network and network security solutions;

• Create and escalate tickets to second-level support and solution vendors;

• Work in conjunction with the monitoring team;

• Engage in pre-sales activities and oversee client deployment projects for the accounts assigned to you;

• Collaborate effectively with the sales team;

• Generate management reports;

• Participate in status-report meetings with clients;

• Take part in training sessions and certifications offered by solution vendors;

• Familiarity with Cisco, TP-Link, Mikrotik, Fortinet, and Ubiquiti solutions is a plus;

⛳️ Requirements

• Punctuality is essential;

• Maintain a calm and composed demeanor;

• Strong communication skills are required;

• Must be organized and proactive;

🏝️ Benefits

• Profit-Sharing Program (PPR)

• Meal allowance (meal voucher)

• Health insurance / Dental insurance

• Tuition assistance

• Gympass membership

• Childcare assistance

• Birthday day off

• Life insurance

• Pharmacy discount program

• Access to the Corporate University platform